I have Roadrunner through Time Warner for Internet connection. When I initially signed up, the offer was $35 per month for first 6 months and it rates would adjust to $45 per month. At end of 6 months, new customer was getting the same deal for 12 months.
12 months, $45 would be sweet. So, I called time Warner and asked me to extend the discount. It just took me 3 minutes to get the new offer. After 12 months, monthly rate again went up to $45 per month. I didn’t notice the end of 12 month promotion period. I was so reluctant to ay $45.
So, I called Time Warner again to lower the Internet bill again. This is how the conversation went
Me : I’m currently paying $45 per month for internet connection, Can you lower it to $35 per month.
CR: Let me take a look at your account…. Sir, if you sign up for Digital Phone service, they can provide $35 for Internet connection.
Me: How much should I pay per month for Digital Phone service?
CR: $30 per month.
Me: I have vonage and I pay $10 per month for Unlimited Local and Long Distance. $30 is way too much. I have paid all the bill for last 18 months on time, can I talk to Customer Retention department?
CR: Let me talk to my supervisor….. Sir, we will extend the $35 per month for another 12 months for one last time.
So, right now I’m paying $35 for Road runner Internet connection. But, my vonage $10 offer is coming to en end this month. I have to figure out how to find a way to get lower rates with Vonage.
Alos, I stumbled upon a similar experience
Before I started, I had Comcast Digital Cable Silver (Around $78 a month) and High Speed Internet ($43 a month). I also got my phone through Qwest for another $30 a month, and that had no long distance. Total = $151 a month.
After my 10-minute call, I had upgraded to Comcast Gold (2 movie channels) plus High Speed Internet, also got my phone service through Comcast (dumping my $30 Qwest phone bill) with free installation, I got long distance free, plus a DVR with DVR service and free installation. Total = $129 a month…. continue reading
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