Its been 4 weeks since all the sites were migrated to to HY-2 VPS package with KnownHost. VPS.NET was really pissed me off,  after experiencing downtime, poor customer support.

I have been observing the RAM usage between two hosting providers and I was surprised to see the huge difference.

• VPS.net – Average RAM – 3 GB
• VPS.net – Average RAM after migration 2 GB
• KnownHost – Average RAM 450MB (4 weeks)

I’m trying to figure out, why there is 2.5GB difference in RAM usage for the same number of sites.

VPS.NET Issues

I decided to sing-up with VPS after seeing the “famous Yoast’ setup.

I was quick to realize, VPS.Net doesn’t care about their customers. Their management was communicating at one level, where as support staff were communicating at another level.

SAN-Atlanta was down for over 36 hours during first week of September. When asked when sites will be backup

Your VPS is in queue to be rebooted and will be online ASAP.

If you are having a planned downtime, then you better know how long it takes to bring things backup and running. Plus, inform customers few days ahead of the planned downtime.

Known Host

Man O Man. Best customer service I have seen with hosting provider so far (Dreamhost, VPS and Knownhost).

When I submit a ticket, they respond within 15 minutes. On top of that, they explain how the issue was fixed, commands run to fix it (sometimes with screenshot).

I might downgrade Hybrid Hosting plan to HY1. If RAM usage is just 450 Mb, why pat for HY2?

With my experience so far, I strongly recommend Known Host. (affiliate link)

I noticed Dreamhost VPS pricing change. They have changed the pricing sturucture for VPS RAM Usage and removed Burstable RAM.

Dreamhost VPS – Before

Montly pricing was based on RAM usage.

• 300 MB RAM would cost $30.00 per month
• 300 MB is Guaranteed and upto 600 MB is Burstable ( Swap Space)

Dreamhost VPS – Now

With new pricing model, RAM amount is doubled for the same price.

• 600 MB RAM will cost $30.00 per month
• Burstable RAM is not available anymore.

For smaller sites where there is a steady traffic, this would reduce hosting expense by 50%. Adjusting the RAM for traffic increase would get the job done.  Also, this move will encourage sites in Shared Hosting to move to VPS.