Alight, I have to agree that I hate to do gardening and lawn maintenance work. Being First time home owner, there are so many things we had to learn over last 2.5 years about Home Ownership. So, far we are enjoying our home.
2 Summers back, I had to go out of town for over 4 weeks and when I came back, almost entire lawn 4000 Sq Ft was brown. I had the Water Sprinklers set to 7 Minutes ( 3 times a weeks), but that didn’t help.
So, we decided to go with Tru Green Lawn Care service, hoping they will take care of the lawn and get that lush green back to our backyard.
TruGreen Lawn Care – Review
It would cost $35 per application for 7 times in a year and $180 for Aertaion and Re-seeding. This was cheaper than Scotts Lawn Care program. So, we signed up with them last year around September.
Manager who came onsite said it will take about 1 year to get the Lawn back into healthy condition. We were all excited and after 10 months condition of lawn is still the same with weeds.
- 2 Weeks back, they had come for applying Fertilizer and there were so many weeds. If they were good company, they should have applied the weed control without even asking us. We had to call them to apply weed control.
- TruGreen re-seeded the lawn in September last year, and there was not improvement after 4 months. So, they re-seeded in February again and that didn’t help. In March, carbgrass and weed control was applied. Right after that, they lawn was re-seeded again. My understanding is that, re-seeding has to be done only after 3 months of applying weed control to the Lawn.
- Now, they claim that it’s hard to grow the grass in red soil. I would expect them to know this when they first analyzed the law while providing the rate quote. They should have know it was red soil and made treatments from the beginning of the program accordingly. Not after we spent money for 4 to 5 applications.
- Also, they are suggesting that there is Fungus infection and it would cost additional $35 to control that. Why would you guarantee that lawn will be healthy, and then keep adding reasons later. I just don’t get that.
Overall, Trugreen is just another company that wants your money and promises are words to get your business. Stay away from them if possible.
Plan of Action
We are going to report to BBB of Raleigh, North Carolina and send this article to our account manager. If things doesn’t work, we will cancel the service and spread this article to as many neighbors as possible. I really feel for the 2 of my friends who signed up for the service after I referred them. Even though I got referral credit, I feel bad for their money they wasted.
Update 1 (July 28) – I called TruGreen to cancel the service. Customer Rep said, she will ask the Manager to give me a call to see if there is something that can be done to compensate the service we had. It’s been over 2 weeks and I haven’t received call back from them.
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I, too, had unsatisfactory and totally unacceptable results with TrueGreen. During the first year with their contract, they did succeed in getting rid of some of my weeds, however, after they seeded, new varieties of weeds appeared. Additionally, they never could solve my numerous bare spots in the yard. During the second year, their reports during visits kept saying “watch for brown patch”….since they were visiting my lawn frequently on contract, I thought they’d let me know when and if I needed service for this. When they identified it, they said it was too late to treat. Needless to say, by the fall, I had about 80% of my lawn affected. When I talked to specialists at Lowe’s they told me that brown patch could be treated anytime. I “fired” TrueGreen, reseeded myself and things are slowly improving. However, my lawn, which in past years has looked healthy, thick and green, is now thin, with moss growing in some areas. I am hopeful I can find a more trusted lawn service this year. Several of my friends have had the same experience with this company!